FAQ's

 Do you offer a financing option?

Yes. Through Shop Pay you can split your purchase into instalment payments with no additional, hidden, or late fees. Learn more about this option at Shop Pay.

Is the online store shopping area secure?

 

For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted. Please see the online store Privacy Policy and Terms and Conditions for more information.

Can I place my order by phone?

We cannot accept orders via phone. All orders must be placed online.

Can I email my order?

We cannot accept orders via email. Sending personal information, especially your credit card, through email is not safe or secure, and this method should not be used.

What if an item I ordered is not in stock?

We'll inform you if an item is out of stock and no longer available. If no longer available, you will be refunded for the item. If an item is back-ordered, it will be shipped as soon as it becomes available. You will not be charged for any additional shipping fees for orders that involve multiple shipments due to an item being back-ordered.

What are your shipping options and prices?

Shipping timelines vary based on shipping method. Please see our Shipping page for additional details.

Can I send items to more than one shipping address?

To ship items to more than one address, please create a separate order for each shipping address.

How do I change or cancel an order?

Once an order is submitted, it cannot be changed or canceled. For details on initiating a return, please see our Returns page.

My order was canceled. Why are the charges still showing up on my account?

All credit holds for canceled orders will clear from your credit card within 7 – 10 business days.

How do I know whether you’ve received my order?

You will receive an order number on your screen after submitting your order. You will also receive a confirmation email. We suggest you print this screen for future reference. You should receive an email confirmation within two hours of placing your order.